Orders
Is there a maximum order value?
We have a maximum order value of 115 Euros - this is after discounts have been applied and does not include shipping costs. Unfortunately we will not be able to send any orders over this limit
What’s the reason for the maximum order value limit?
This is due to customs - it helps to ensure no additional fees or charges for customers.
I want to place an over worth more than 115 Euros!
Our advice is to split your order into two parts.
Do I have to pay any customs fees or charges?
None at all.
How can I cancel my order?
We know you want to get your hands on your Sneak package as soon as possible, so we process orders in rapid time. This means it’s not possible to cancel your order after it has been placed. Check out our returns page for all returns info.
How can I change my order?
Here at Sneak, our reaction times are pretty quick. We process your orders in rapid time, so it is not possible to amend your order after it has been placed.
Where can I check my order status?
You will receive a confirmation email with information on your courier who will keep in touch with you on the status of your Sneak package.
I haven't received an order confirmation email. What should I do?
It might sound obvious, but please check your junk/spam folders first - and double-check that the email address you provided with your order was spelt correctly. If you still can’t see your confirmation email within a couple of minutes of the order b
Can I get a return/exchange?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can see full return information here.
My order is marked as fulfilled but I have not received?
When an order has been marked as fulfilled this just means this has been passed over to the dispatch team to process. Please keep an eye on your emails for your tracking information.
How do I return my item?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact our customer service team by emailing [email protected]. We’ll arrange your return for